Help Center

Frequently Asked Questions

Membership & Eligibility

1. Who can join Phakamisana Burial Society?

Anyone up to the age of 84 years old may apply for membership, subject to approval. We offer individual, family, extended family, and group scheme cover options.

2. What documents are required to join?

To become a member, you must provide:

A copy of your Identity Document
Birth certificates for children (if applicable)
Payment of the R50 joining fee
Consent to be insured

3. Is there an age limit?

Yes. We accept new members up to 84 years old, making our funeral support accessible to a wide range of individuals.

4. Can group schemes or stokvels join?

Yes. We offer cover options for stokvels, social clubs, and other group schemes.

Cover & Benefits

1. What cover amounts do you offer?

We offer three funeral cover options:

R5,000
R8,000
R10,000

These cover amounts are designed to assist families with essential funeral expenses.

2. What does the funeral cover include?

Our cover provides a cash payout upon the death of a covered member. Benefits also include:

Repatriation within and around South Africa
Claims processed within 48 hours (subject to valid documentation)

3. Does the Society cover children?

Yes. Children can be covered under applicable family membership options.

4. What is the purpose of your cover?

Our cover is designed to assist families with the essential and immediate costs associated with funeral arrangements. We aim to provide meaningful support rather than replace full funeral services.

Waiting Periods & Contributions

1. Is there a waiting period?

Yes. A six-month waiting period applies to natural death.

2. Is accidental death covered immediately?

Yes. Accidental death is covered immediately after the first premium payment has been made.

3. What happens if I miss a payment?

If a member falls behind on contributions, written notice will be issued. Membership may be suspended if payments are not made within the required time. Membership may cease if contributions remain unpaid for more than two months.

4. Can contributions change?

Yes. Contributions may be adjusted by the Board of Trustees with proper notice to members if necessary.

Claims Process

1. How long does it take for a claim to be paid?

Valid claims are processed within 48 hours after all required certified documents have been submitted.

2. What documents are required to submit a claim?

The following certified documents are required:

Death Certificate
Identity Document of the deceased
BI-63 Form
Claimant’s Identity Document
Police report (for accidental deaths)

3. Where can I submit my claim?

Claims can be submitted directly to our office. Our team will guide you through the process to ensure everything is handled efficiently.

Community Commitment

Standing With Families in Difficult Times

Phakamisana Burial Society is committed to strengthening communities through mutual support. We believe every family deserves dignity, care, and reliable assistance when facing loss.

We are proud to serve our members with honesty, transparency, and compassion.

Join a Burial Society That Cares

Secure affordable funeral support for yourself and your loved ones today.

See Cover options

Phone: +27(0) 83 427 5663

Mail: info@phakamisana.co.za